How a Global Materials Science Leader Finally Made Data Actionable
For a global leader in materials science, digital transformation meant more than improving efficiency. It meant reimagining how tens of thousands of employees could work smarter, faster, and with greater confidence.
Spearheaded by Chief of Digital Operations, Hash Pakbaz, the company set out to replace sluggish workflows and fragmented communication with systems that deliver clarity, trust, and real-time results.
Current Stack
The Bottleneck of Outdated Ops
Across teams, internal operations were stuck in slow gear. Reports lived in decks and spreadsheets, slowing procurement cycles and decision velocity. BI tools couldn't deliver instant, contextual insights, forcing teams to wait on technical specialists. Communication splintered into scattered text threads, leaving managers second-guessing instead of moving forward.
The team needed a system that could deliver real results: fast, trustworthy, and free from the drag of hardcoded UI.
"A key capability required for impactful adoption of agents is their ability, similar to their human co-workers, to communicate with people in a multi-modal approach where the communication modality and information representation is determined contextually and in real time. With Thesys we can see for the first time that this is possible."
~ Hash Pakbaz, Chief of Digital Operations
Replacing Manual Reports with Instant Insights using Thesys
Thesys transformed how the enterprise interacts with its own data. A request like "order these five items" no longer results in text alone, but a validated form with dropdowns and confirmations.
Asynchronous agents stepped in to replace long email threads, delivering contextual forms directly into the workflow and cutting out the back-and-forth.
Dashboards took on a new role, shifting from static, hardcoded screens to dynamic data visualizations. They now adapt instantly to user intent, turning every request into an actionable chart, table, or dashboard.
Boosting Efficiency While Reducing Friction
- Weeks of turnaround time saved: Reporting and approval cycles were eliminated, giving stakeholders faster access to insights.
- 4× productivity boosted: Automating repetitive, low-value tasks improved efficiency
- Higher CSAT and NPS: Real-time solutions improved partner and customer satisfaction as well as strengthened collaboration
- Minimized friction: Removing manual formatting and approvals, allowed stakeholders to act immediately
Turning Intent Into Impact
For employees, the work experience changed completely. Instead of guessing at one-line text answers, they saw information packed dashboards they could trust. Managers moved faster because insights were clear the first time. Teams collaborated without technical hiccups. Non-technical users adopted AI easily, thanks to the intuitive visual responses.
With Thesys, agents powered by Generative UI turned prompts into proof, replacing bottlenecks with outcomes. For Hash and his team, the true value being turning intent into impact across the business.